Henderson residence: window replacement
- Summary
- Homeowners want to replace 11 original windows before winter. Strong interest in energy savings. Main hesitation is total cost and timing.
- Concerns raised
- Price is higher than a competitor quote from last week
- Worried about install disruption with a newborn at home
- Wants to see color samples before deciding
- Pricing discussed
- $18,400 for 11 windows. Rep offered 18-month financing.
- Decision-makers
- Both spouses. One joined for the last 20 minutes.
- Next steps
- Rep emails color samples by Wednesday
- Follow-up visit Saturday at 10 AM with both homeowners
Illustrative example. Names and details are made up.